Return & refund policy
Our refund policy is simple: 30-day hassle-free returns and a lifetime warranty on every M&P USA part.
Mods & Projects LLC | River Edge, New Jersey | Veteran owned since 2012
The short answer
- 30-day returns: request a return within 30 days of receiving your order.
- We send the return label. Message us with your order number first, and we reply with return instructions and a shipping label.
- Refunds go back to your original payment method once we receive and inspect the return.
- Lifetime warranty: if an M&P USA part ever fails, we replace it at no charge.
How to return an item
- Contact us within 30 days of receiving your order. Send us a message with your order number and the item you want to return.
- Get your return instructions. If your return is accepted, we send you a return number, a return shipping label, and instructions on where to send the package.
- Pack it up. The item should be in the same condition you received it, in its original packaging.
- Ship it back using the label we sent. Items sent back without first requesting a return can’t be accepted.
Our refund policy
Under our refund policy, we’ll let you know once we’ve received and inspected your return, and whether the refund is approved. Approved refunds go back automatically to your original payment method. Your bank or card company may take a few business days to post the refund.
Damaged, defective, or wrong items
Please check your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us right away with your order number so we can sort it out quickly.
Lifetime warranty
Every M&P USA part comes with a lifetime warranty. If a part ever fails, send us a message with your order number and a short description of the problem. We’ll review it and send replacement parts out right away, at no charge.
Bought from our website, Amazon, or another marketplace? Our warranty and customer support cover every M&P USA product.
Refund policy FAQs
How long do I have to return an item?
30 days from the day you receive your order. Contact us within that window with your order number, and we’ll send your return instructions and label.
Can I return an item I’ve already installed?
Contact us first. If a part isn’t working or isn’t the right fit for your vehicle, we’ll help you sort it out, whether that’s troubleshooting, an exchange for the correct kit, or a return.
I ordered the wrong kit. What should I do?
Send us a message with your order number and your vehicle’s year, make, and model. We’ll confirm the right kit and help you return or exchange the one you have.
How long does a refund take?
Once we receive and inspect your return, approved refunds go back automatically to your original payment method. Your bank or card company may take a few business days to post it.
Does the lifetime warranty cover parts bought on Amazon?
Yes. Our warranty and customer support cover every M&P USA product, whether you bought it from our website, Amazon, or another marketplace.
What condition does a returned item need to be in?
The same condition you received it in, in its original packaging, with all of the parts that came in the kit. Include your order number so we can match the return to your order quickly.
Questions about our refund policy?
Send us a message any time, and a real person will help. For shipping costs and delivery times, see our Shipping Policy.