Contact M&P USA customer support
Built here. Supported here.
Questions about fitment, an order, a return, or your warranty? Real people in the USA who know these parts and answer fast.
Mods & Projects LLC | River Edge, New Jersey | Veteran owned since 2012
Bought from our website, Amazon, or another marketplace? You’re in the right place. M&P USA is the manufacturer, and our customer support covers every M&P USA product, wherever you bought it. Include your order number in your message.
For order records and documents. The message form below gets the fastest reply.
River Edge, New Jersey
United States
We work on Eastern Time.
?Common questions, answeredFitment, plugs, warning lights, BMW and Mercedes audio, and more. Tap to open.
Which kit fits my vehicle?
Use our free Find My Kit tool. Still not sure? Send the form below with your year, make, and model, and we'll confirm before you order.
Will it fit my 2019-2023 Silverado or Sierra Denali?
No. Those trucks use a different suspension system, and none of our kits fit them. Our 2021-2023 Kit is for the 2021-2023 Escalade, Tahoe, Suburban and Yukon only. Not sure what you have? Send us your year, make and model.
My 2021 or newer SUV has Air Ride. Will the 2021-2023 Kit work?
No. The 2021-2023 Kit is not for SUVs with Air Ride Adaptive Suspension (RPO F47). Check the glove box label for F47, or send us your VIN and we'll check for you.
2005-2014 truck or SUV with a Z95 label: which kit?
Every 2005-2014 Escalade, Tahoe, Suburban, Yukon and Avalanche takes our 2005-2014 Kit, even when the glove box label says Z95, because those years use the older-style plugs. 2015-2020 models take the 2015-2020 Kit. Have a 2009-2013 Hybrid? Send us a message first.
2005-2014 truck or SUV: the rear plug doesn't fit?
The rear 2-pin shock plugs on these years come in two styles. A white side-by-side plug takes the C clip included with the 2005-2014 Kit. A plug with a pink O-ring needs our Z55 Pigtail Set, which is spliced onto the rear wires. The pigtails come free with our 2005-2014 2-Axle Kit. Not sure which you have? Send us a message and we will help you get the right parts.
Do I need one kit or two?
One kit covers one axle, front or rear. For all four corners, order two kits, or the 2-axle kit for your years, which costs less than two single kits. Find My Kit shows both.
Is it plug and play?
On most vehicles, yes: each simulator plugs into the factory connector at the shock or strut, with no cutting or splicing. The exceptions: Z55 trucks and SUVs with rear air ride need the Z55 Pigtail Set spliced on at the rear, and a few 1997-2012 cars need it too. Find My Kit tells you which applies to yours.
Rear air ride: what do I do with the compressor?
Z55 trucks and SUVs: pull the fuse or relay for the rear leveling compressor. Leave the compressor itself plugged in.
Z95 trucks and SUVs: to remove the air system and avoid air system and compressor related codes, connect (loop) the rear air lines to each other at the OEM splitter to close the loop, as shown in the included instructions.
Service Suspension light still on after installing?
Codes clear within up to 40 ignition cycles, with a scan tool, or by disconnecting the battery for 30 minutes. GMC Denali models also need a Ride Height Trim with a scan tool. See our Service Suspension light guide.
BMW or Mercedes: still no sound or SOS light?
The loop only bypasses the module it's plugged into. Move it to the next module until the sound comes back and the SOS light clears; that one is the failed part. See our fiber optic loop guide.
Send us a message
This isn't a ticket that waits days for an email. Fill in your vehicle details, your order number if you have one, and your mobile number with texts allowed, and we'll usually reach out by text as soon as we're available, so we can solve it together in real time.
Who handles your customer support
M&P USA is the product brand of Mods & Projects LLC, a certified veteran owned business in River Edge, New Jersey. We design and manufacture our products in the USA, and we provide customer support for every one of them directly, from real people who know these parts inside and out.
Most messages we get are about fitment before ordering, the Service Suspension light after installing, or a return. Answers to the common ones are right above the message form, but you can always message us directly and a real person will help.
What to include for faster customer support
- Your order number, wherever you ordered. Amazon order numbers look like 123-1234567-1234567 and are listed in Your Orders on Amazon.
- Your vehicle year, make, and model, plus the code from the Service Parts Identification label in your glove box (for example Z55 or Z95) if you have it.
- What you're seeing: the warning message on the dash, any codes, and what you've already tried.
- Photos help: if we need to see your connectors to confirm fit, you can send them right in our text conversation.
Customer support questions
I bought on Amazon or another marketplace. Can you still help?
Yes. M&P USA makes these parts, and our customer support covers every M&P USA product no matter where you bought it. Send us your order number and a short description, and we'll take it from there.
Which kit fits my vehicle?
Use our free Find My Kit tool, or send us your year, make, and model (and, on 2021-2023 SUVs, the glove box code) and we'll confirm the right kit before you order.
The Service Suspension light is still on after installing. What now?
Suspension codes clear within up to 40 ignition cycles, with a scan tool, or by disconnecting the battery for at least 30 minutes. GMC Denali models also need a Ride Height Trim Procedure with a scan tool. See our Service Suspension System guide, or message us with what you're seeing.
How do returns work?
Returns are hassle-free within 30 days. Send us a message with your order number and we'll send you an RMA number and a return shipping label. See our Return & Refund Policy.
How does the lifetime warranty work?
If an M&P USA part ever fails, contact us with your order number and we'll replace it at no charge.
When will my order ship?
Most orders ship within 1 business day. See our Shipping Policy for details.
Do you work with repair shops and installers?
Yes, all the time. Mechanics, dealers, and repair shops install our kits for their customers every day, and our customer support helps them get it right. Each product page lists exactly which vehicles it fits, and Find My Kit narrows it down in a few questions. Unusual job? Send us the details and we'll confirm the right kit.
Do you make a kit for my newer truck or SUV?
Our kits cover most 1997-2023 GM MagneRide trucks, SUVs, and cars, listed in Find My Kit. If your vehicle isn't listed, send us the year, make, and model anyway. Customer requests help decide which kit we build next.
Can I lift or lower my truck after the bypass?
Yes. With the ride height simulators plugged in, you can lift or lower your truck or SUV without new warnings.
Which shocks can I use after the bypass?
Any non-magnetic shock, strut or coilover works, since our simulators stand in for the factory MagneRide signal. See our guide to the best shocks after a MagneRide delete for what customers actually installed.
Can I buy just the ride height simulators?
Yes. We sell them on their own for Z55 trucks and SUVs (Z55 2-pack or 4-pack) and for Z95 and 2021-2023 trucks and SUVs (Z95 2-pack or 4-pack).
Do I need to program anything?
No. Nothing gets programmed. The simulators plug in at each corner.
Can I install it myself?
Many owners do. The simulators plug into the factory connectors at each corner, you zip-tie them to a metal surface away from the exhaust, then clear the codes. Every kit includes printed instructions, and we recommend installation by a certified technician.
Can I go back to stock later?
Yes. The simulators unplug, so you can reconnect factory or new MagneRide shocks at any time. The only splices are the Z55 rear pigtails, where those are used.
My car is lowered. Do I need ride height simulators?
Cars at stock ride height don't. If your car is lowered or raised outside the factory range, some models also need ride height simulators, so contact us first with your year, make and model.
More customer support resources
- Find My Kit: the right kit for your vehicle in three questions.
- MagneRide bypass guides: fitment, installation, and troubleshooting.
- Shop all products, and about M&P USA, a veteran owned business since 2012.
- Shipping Policy, Return & Refund Policy, and Terms of Service.
MagneRide® is a registered trademark of BWI Group. M&P USA is not affiliated with, endorsed by, or sponsored by BWI Group, General Motors, BMW AG, or Mercedes-Benz Group AG.